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Telehealth and the Risk Management Practices You Need to Consider

To ensure you’re covered for telehealth services, contact us today!




The demand for reliable, accessible, and affordable health care services has never been greater, and the challenge of meeting it has forced the entire health care industry to reconsider its service model. Telehealth, defined as the remote delivery of health care services over the internet or other telecommunications infrastructure, has opened the door for providers to supply their patients with cheaper, more efficient and more personalized care, regardless of where they reside.

As the need for quality care continues to grow across the nation, telehealth promises to empower consumers with more information and control over their health care decisions than ever before, while presenting providers with an ever-expanding menu of options for where and how they can treat their patients. These new options bring new opportunities, but they also carry new risks. If you’re currently offering telehealth services or are considering it as an option for the future, you’ll want to be proactive in identifying and mitigating the potential risks to protect your patients and your business.

Check out our #RiskyBusiness video for tips on how to protect your business! 


Documentation, Privacy and Compliance

As with all patient encounters, any provider-patient interaction using telehealth technology should be documented in the patient’s health record. In addition, patient and provider access to this documentation should comply with existing regulations and institutional policies for privacy and security of health information.

Take care to address these items as you think about your documentation, privacy and compliance measures:

Staff Training

It’s imperative that all providers and staff who participate in telehealth services, or care for patients who may receive telehealth services, receive telehealth training either at hire or initiation of telehealth services, as well as periodically thereafter. Consider the following when implementing a telehealth training program:


It’s extremely important to understand the telehealth laws in your own state and in the state of every patient that you’re treating. You’ll want to rely on solid legal counsel as you make decisions regarding your telehealth practice, while also consulting with your business insurance provider to protect yourself from liability.

While educating yourself about the regulations surrounding telehealth, it’s important to:

Technology and Data Security

Telehealth requires clear communication in real-time between you, your patients, and other medical professionals. Low-grade equipment can cause miscommunication or even misdiagnosis, resulting in poor patient outcomes and dangerous liability risks. It also tends to malfunction more frequently, which can be disruptive and expensive to deal with on a regular basis.

As PHI continues to be a valuable commodity on the digital black market, it’s also vital to establish strict data security measures. Don’t make the mistake of assuming your business is too small or obscure to attract the attention of hackers.

As you make your equipment and software selections, be sure to:

Patient Safety

Treating patients virtually can create additional patient safety risks, particularly when treatment modalities involve movement, such as physical therapy. It’s important to be aware of these risks and take extra precautions to protect your patients.

As you plan each treatment session, consider these best practices:

Moving Forward with Telehealth

As telehealth continues to grow in scope and popularity, healthcare providers need to stay current on new technologies and procedures, while also managing the new risks that come along with these opportunities for enhanced patient experience and care.



If you enjoyed this blog, be sure to also check out The Hidden Risks of Telemedicine


To learn more about the risks involved in Telehealth, and to ensure you're covered, contact us today! 



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